General terms and conditions

Information for end-customers in relation to distance contract and for contracts concluded electronically

§ 1 Scope

The contract between Touratech and the customer will be governed by following general terms and conditions in force at the moment of placing the online order.

§ 2 Conclusion of the contract

The display of our products in the webshop represents an invitation to the customer to submit an offer.
Orders submitted by the customers are considered as a binding offer to conclude a contract pursuant to §145 BGB. Touratech will send an acknowledgement of receipt of this order via E-mail.

The contract with us is concluded when we accept the customer's offer in writing or in text form, within 2 working days after sending the order.
Decisive is the time of receipt our order´s acceptance by the customer.
Working Day is any calendar day that is not a Sunday or nationwide public holiday.

§ 3 Deliveries, Shipping costs, transfer of the risk

Deliveries are subject to the shipping costs from time to time communicated to the customer during the ordering process.
If the customer is a consumer, we carry regardless of the shipping method the transport risk. If the customer is an entrepreneur, all risks of the shipment are transferred to the customer once the goods have been handed over to the logistics partner.

§ 4 Retention of title

Goods remain our property until their price has been fully paid up.

§ 5 Payment terms

Accepted payment terms are those shown during the ordering process.

§ 6 Warranty

Statutory provisions on warranty apply.

§ 7 Information for consumers in distance contracts and customer information for contracts in electronic commerce

a) we are not subject to external special code of conduct;

b) the customer can identify and correct any input error when placing the order, using the delete and change function any time before submitting the order confirmation;

c) For the main characteristics of the goods offered by us as well as the validity of limited offers, please refer to the individual product description on our Internet pages

d) Available language for the conclusion of the contract is German;
e) Complaints and warranty claims can be addressed to the address shown in the Impressum;

f) After the conclusion of the contract, the contract´s text will not be saved and stored by us and therefore will not be accessible for you through our systems;
g) For information about payment, delivery or performance, please refer to the offer.

§ 8 Information on the dispute settlement procedure before a consumer arbitration board

We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

§ 9 Miscellaneous

Contracts and general terms and conditions are governed by the by the law of the Federal Republic of Germany.
If the customer is a consumer, the general terms and conditions apply insofar the laws on protection of the consumers in force in the country of residence of the customer are not mandatory.